is our number one priority.
We believe every donor has the right to know exactly where their money goes.
This has always been, and will continue to be, the core principle of Helpster.
That is why every step of the process, from case submission to hospital payment, is documented and accessible
to anyone in real time through the patient database on our website and in the Helpster mobile app.
How It Works
We only launch fundraising after a case has passed a full verification process. Only cases involving children and young adults with genuinely life-threatening conditions, where the family has no means to cover treatment, are approved.
STEP 1
Helpster collaborates with trusted hospitals and non-profit organizations that help identify children in need of medical treatment.
STEP 2
Our partners gather the required documentation: medical records, diagnosis details, photos, and information about the child and their family's financial situation.
STEP 3
Helpster volunteers verify each case on the ground — visiting families in person, talking to hospital staff, and confirming that the diagnosis and the family's financial circumstances are genuine.
STEP 4
Helpster's in-house team of certified doctors reviews the documentation. Only cases meeting our criteria for urgency and financial need are approved for fundraising.
However, when a child cannot wait, our agreements with partner hospitals allow treatment to begin right away.
STEP 5
Approved cases are published on our platform immediately. Donors can contribute to a specific child's case or let the algorithm assign their donation to the most urgent open case.
STEP 6
Once the fundraising is complete, Helpster transfers the full amount directly to the treating hospital as payment for the patient's medical bill. Funds never pass through the patient's family.
STEP 7
Our volunteers stay in contact with the hospital and the family throughout treatment, providing ongoing support and making sure the treatment progress and outcome are fully documented in our database.
STEP 8
Every donor receives real-time updates on the case they supported — medical records, invoices, payment confirmations, treatment outcome, and messages from the family and doctors once the treatment is complete.
App-To-Field
Helpster app is the mobile interface to a direct charity platform connecting donors
with on-the-ground units for life-saving medical help.
Powered with an algorithm to target critical cases and real-time tracking
to confirm your life-saving impact.
Bangladesh has 171 million people, yet many families cannot access essential healthcare. Maternal mortality stands at 115 deaths per 100,000 live births, and over 100,000 children under five die annually — many from preventable causes.
Nigeria has a population of over 240 million people, the most populous African country. Yet 40% lack access to vital healthcare, and 70% live below the poverty line. This creates impossible barriers for families in desperate need of medical care.
Almost 50% of Kenya's population lack access to vital medical care due to financial constraints, limited insurance, and geographic barriers. Over 20 million Kenyans live below the poverty line, unable to access healthcare that could save their lives.
Children we support
Every case is carefully documented from the start of fundraising
to the patient's final discharge from the healthcare facility.
We value privacy and respect medical confidentiality, providing full access to all documents
that meet these requirements, such as invoices and treatment reports.
5182
Saved lives
863
Awaiting funding
$237
Treatment cost avg.
Hajja I., 3
Nigeria
$155
Emergency care
Ayaji Medical and Diagnostic Center
Mijan A., 18
Bangladesh
$105
Bones & joints
Seba Hospital
Giana T., 1
Kenya
$65
Blood
St. Anne's Nyang'oma Health Centre
Promise A., 4
Nigeria
$45
Infections
Kparu Shamma Clinic LTD Main
Nana M., 2
Nigeria
$70
Infections
Kparu Shamma Clinic LTD Main
Mohammad M., 1
Bangladesh
$1410
Heart
East West Medical College & Hospital Limited
Baby 2 of Khaleda B., 1
Bangladesh
$110
Blood
Sylhet Gastroliver Hospital
Guidelines
We wish we could help everyone — but to make the greatest possible impact, we focus on cases where a relatively small amount of funding makes an immediate, life-changing difference.
We support children and young adults whose medical condition is life-threatening (or where timely treatment can significantly improve their quality of life) — and whose families have no means to cover the cost.
Treatment is either life-saving or life-changing
The family passes our Poverty Scoring
The case passes our Urgency Scoring
Costs of one-time treatment is between 30 and 3,000 USD
Preferably below 500 USD
If the cost of treatment is between 30 and 50 USD, then the poverty score is high
Estimated treatment cost does not exceed the regional average
Cases submitted without Admission Proofs (photos, videos, life story, guardian's contact details, consent, etc.)
Cases where the estimated treatment cost exceeds the regional average
Conditions that are not life-threatening and do not significantly affect the child's quality of life.
Examples:
Hospitals
We work with over 50 public and private healthcare facilities across Nigeria, Kenya, and Bangladesh.
When a child needs urgent treatment their family cannot afford, hospital staff contact us directly — so we can offer assistance without delay.
2025
Helpster community, including volunteers, partners and donors, managed to treat more than 3000 children overall with more than 2000 of them just in 2025. Now Helpster not only looks different but also impacts on another level.
Helpster 2025 Annual Report2024
In 2024 we reached farther into last-mile communities to serve refugees, needy families and those impacted by crisis, conflict, and poverty. For the first time, we helped patients from Nigeria, Kenya, Cambodia & Bangladesh.
Helpster 2024 Annual Report2023
In 2023 we reached farther into last-mile communities to serve refugees, needy families and those impacted by crisis, conflict, and poverty. For the first time, we helped patients from Nigeria, Kenya, Cambodia, Sri Lanka & Bangladesh. New program with free medical outreaches in remote rural communities has started.
Helpster 2023 Annual ReportImpact stories
We are excited to share our achievements in Nigeria, Kenya, and Bangladesh, where we work closely with numerous healthcare facilities to provide timely assistance and gather valuable insights on every case.
